Economy · India
ICICI Lombard Uses AI for Customer Service and New Product Launches
ICICI Lombard General Insurance has implemented artificial intelligence to handle 70% of its customer calls. The company launched 25 new products and features to commemorate its 25th anniversary, many of which are powered by AI and technology. This move signifies a shift in the insurance sector, with AI playing a role in addressing challenges like mis-selling and focusing on risk management over simple risk transfer.
How outlets across the spectrum covered it
Left 1 · Centre 1 · Right 0 n = 2
- Left (1): The Hindu
- Centre (1): Mint